About Us

A Few Words About Us

page2_pic1Newman was founded by a number of IT professionals with over 20 years experience in the IT Service Industry. We are a group of highly professional specialists with experience that spans the globe.

We are Oracle technology specialists.
We have extensive experience in managing and supporting Oracle databases from version 8i to 12c.  We have done numerous migrations & health checks, specialising in disaster recoveries.

Our Values

Newman espouses a moral code, which we hold as inviolable. These principles guide our every action. They are…

  • All business must result in a win-win situation
  • All business must be done with integrity
  • All activities in our company revolves around the client
  • We promote a culture of excellence
  • Consistency in how we perform

We firmly believe in the words of the guru of professional services, George Beaton:
“Every touch point, by every person in the firm, every day with every client adds up”. Every person in our company, whether directly or indirectly, works toward one goal – clients that are happy with the service we provide.

Our Services

A question we constantly ask ourselves is: “How would we like to be treated as a client?” It is for this reason that we hold the services we provide to the highMini_SLA_triangleest standards. We strive to offer services that are:

  • really proactive – integrated monitoring and service management systems allow us to stay on top of things
  • really transparent – at any time, everything we know, you will know
  • really good value – there are no hidden costs

 

What We Offer

1

Flexible Service Options
We offer a service model that is customisable right down to individual server or database level. We therefore can truly say that we offer services that are suitable for SME’s to large corporates.

2

24×7 Monitoring
Newman uses state-of-the-art technology, which enables us to provide service of the highest standard. The Inspector is a revolutionary Wide-Area-Monitoring solution that ensures that systems and Service Levels are monitored proactively across networks and geographical regions with the least amount of effort. It provides feedback as needed, based on predefined thresholds related to the systems being monitored.

The Inspector was designed to assist technicians with their day-to-day support tasks and to ensure that all KPI’s are met without the risk of human error or negligence – 24/7!

3

Remote Services
The Inspector allows us to provide remote monitoring and support services. This is what makes the Newman services so cost effective.

Our remote services are highly secure – all communication takes place through a single port and is protected by 1024 Bit SSL encryption over HTTPS. These safety measures allow site owners to retain complete control over security.